Digital transformation and omnichannel imply big changes in supply chain. Generally, this transformation is underestimated since people usually focus on front-office and digital customer experience. Of course, supply chain managers know that it is a big challenge to implement this transformation. Why? Because it implies changes in organization, process… and IT.
And everyone knows how easy it is to manage these kinds of changes, regarding to IT complexity or strong silos in companies!
Nonetheless, digital is also an opportunity to improve supply chain performance, thanks to innovation, mobile solutions, analytics and IoT (Internet of Things). Therefore, it is crucial that companies top management are aware about this breakthrough.